Returns & Exchanges
At Canopy, we want you to feel completely at home with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible home goods. If your new decor or furniture doesn't perfectly fit your space, we are committed to making the return process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags and hardware are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed once our warehouse verifies the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing